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| SupportMan |
Updated: 2002-08-12 Rating:  Popularity:  |
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 SupportMan is a simple support request tracking script. It allows for users to submit problems with their hosting accounts and allows administrators to easily see what needs to be done. This script generates unique ticket numbers for each request and allows administration to assign a support tech to each ticket individually, update requests easily, mail request submitter with the actions taken automatically, mail any user in the system from the admin panel easily. System automatically emails submitter with results of their submission. |
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| Price: $100 Platform(s): Unix |
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| RealTime Aide Personal Edition |
| Updated: 2002-08-12 Popularity: |
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| Features: True "Push-A-Page" feature; Operator "Build-A-Link" - push any URL; Chat requested - Auto-Popup Nav Bar; NEW - Operator chat counter; Unlimited seats/operators logged in at one time
Up to 4 simultaneous "chats" per operator; Works with browsers 4.0 and higher versions Supports European and ISO character set!; Deutsche, Espaņol & other versions available Fully customizable and documented Perl scripts; Professional graphics & HTML you can customize Uses HTTP Protocol - firewalls not a problem; Browser-based chat, no client software to install
Compatible with FrontPage Web sites. |
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| Price: $199 Version: 1.11 Platform(s): Unix, Windows, Mac |
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| Helpdesk |
| Updated: 2002-08-12 Popularity: |
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 Helpdesk is a web based helpdesk system, designed for an IT department, but can be used for any group requiring a helpdesk system. Features include: SQL DB backend. (Currently tested with MySQL), Create a job from an email sent to a helpdesk account, automatically filling in summary, detail and user fields, and Optional guest account for viewing/searching of jobs only so users can keep track of what's happening to their job. |
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| Price: Free (GPL) Version: 5.1 Platform(s): Unix |
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| Helpdesk::Mail System |
| Updated: 2002-08-12 Rating: Popularity: |
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 The Helpdesk::Mail System is a Perl application intended to assist Helpdesks and Support Centers in organizing their email communication with their customers. Especially if there is one email address (for example ) and several people who reply on those emails and answer questions, Helpdesk::Mail can come in handy. |
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| Price: Free Version: 0.6 Platform(s): Unix |
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